FAQ

HOW LONG WILL MY ORDER TAKE TO ARRIVE?

Orders are generally processed within 2–3 business days after payment confirmation, excluding weekends and US public holidays.

Estimated shipping transit is 20–45 calendar days after dispatch.

The processing period is separate from and additional to the shipping transit estimate.

Actual arrival may vary due to customs procedures, carrier operations, weather, public holidays, and destination.

DO YOU OFFER FREE SHIPPING AND COVER IMPORT FEES?

Yes. Standard shipping is free when the merchandise subtotal is strictly greater than $30 USD.

For merchandise subtotals of $30 USD or less, any applicable shipping charge will be disclosed before payment confirmation.

Customers will not be required to pay additional import duties, customs clearance fees, or delivery-related taxes beyond the checkout total.

HOW DO I REQUEST MY TRACKING NUMBER?

Tracking information may become available after your order has been dispatched.

Email rdezad_2200@outlook.com with your order number to request an available tracking number or shipping update.

Our support team will assist with available carrier details.

CAN I RETURN MY ORDER AND RECEIVE A REFUND?

ligible merchandise may be returned within 30 calendar days after delivery.

We offer free return shipping through our authorized return procedure.

Approved refunds are issued to the original payment method and typically appear within 3–7 business days after issuance, subject to applicable statutory refund deadlines.

Email rdezad_2200@outlook.com to request return instructions.

Mandatory consumer rights remain unaffected.